Welcome to THE PAUSE. These Terms of Service govern your use of our website and any purchases made through our online store. By visiting our site, using our services, or purchasing from us, you agree to be bound by these Terms of Service. If you do not agree to all of these terms, please do not use our website or services.

Throughout these Terms, “we”, “us”, and “our” refer to THE PAUSE. “Site” refers to our website and online store. “You” refers to the user, customer, or visitor accessing our Site.

1. Use of Our Website

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your place of residence, or that you are the age of majority and have given us your consent to allow any minor dependents to use this Site under your supervision.

You may not use our products or Site for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction through your use of the Site.

You must not transmit any worms, viruses, malware, or any code of a destructive nature.

A breach or violation of any of these Terms may result in an immediate termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to anyone at any time for any reason.

You understand that your content, excluding payment information, may be transferred unencrypted and involve:
a. transmissions over various networks; and
b. changes to conform and adapt to technical requirements of connecting networks or devices.

Payment information is always processed securely through the relevant payment provider and is subject to their security standards and procedures.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site, the service, or access to the service without our express written permission.

3. Accuracy, Completeness, and Timeliness of Information

We strive to ensure that all information on this Site is accurate and up to date. However, we do not guarantee that all information made available on the Site is complete, current, or free from errors.

The material on this Site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate, more complete, or more timely sources of information.

Any reliance on the material on this Site is at your own risk.

4. Products and Availability

Certain products may be available exclusively online through the Site. These products may have limited quantities and are subject to return or exchange only in accordance with our Refund Policy.

We make every effort to display the colours, textures, packaging, and details of our products as accurately as possible. However, we cannot guarantee that your device’s display will reflect the actual appearance of the products exactly.

We reserve the right, but are not obligated, to:
limit the sales of our products or services to any person, geographic region, or jurisdiction;
limit the quantities of any products or services that we offer;
change product descriptions, pricing, packaging, or availability at any time without notice;
discontinue any product at any time.

We do not guarantee that the quality of any products, services, information, or other material obtained by you will meet your expectations, or that any errors in the service will be corrected.

5. Orders, Billing, and Account Information

We reserve the right to refuse, cancel, or limit any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed using the same customer account, payment method, billing address, or shipping address.

If we make a change to or cancel an order, we may attempt to notify you using the email address, billing address, or phone number provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all orders placed through our Site. You agree to promptly update your account and other information, including your email address, billing address, shipping address, and payment details, so that we can complete your transactions and contact you when needed.

6. Pricing and Payment

All prices listed on the Site are shown in the applicable currency displayed at checkout unless otherwise stated.

We reserve the right to change prices at any time without prior notice.

In the event of a pricing error, typographical mistake, or incorrect product information, we reserve the right to correct the error and to cancel or refuse any affected order, even if the order has already been submitted.

Payments are subject to verification and authorization by the relevant payment provider. We are not responsible for any delay or refusal caused by third party payment processors.

7. Shipping and Delivery

Shipping times provided on our Site are estimates only and are not guaranteed. Delivery timelines may vary depending on your location, courier operations, customs clearance, public holidays, weather conditions, or other circumstances beyond our control.

Risk of loss and title for products purchased from us pass to you upon delivery to the shipping address provided in your order, unless otherwise required by applicable law.

Please ensure that all shipping information provided is accurate. We are not responsible for failed deliveries, delays, or additional costs arising from incorrect or incomplete shipping details provided by you.

For more information, please refer to our Shipping Policy.

8. Returns and Refunds

Returns, exchanges, and refunds are subject to our Refund Policy.

Please review our Refund Policy carefully before making a purchase.

9. Optional Tools and Third Party Services

We may provide you with access to third party tools, applications, services, or links over which we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools and services “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement.

We shall have no liability arising from or relating to your use of optional third party tools or services.

Any use by you of optional tools or third party services offered through the Site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which such tools or services are provided by the relevant third party providers.

10. Third Party Links

Certain content, products, or services available through our Site may include materials from third parties or links to third party websites.

We are not responsible for examining or evaluating the content or accuracy of third party materials or websites, and we do not warrant and will not have any liability or responsibility for any third party materials, websites, products, or services.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third party websites. Please review the third party’s policies and practices carefully before engaging in any transaction.

11. User Comments, Feedback, and Submissions

If you send us comments, ideas, suggestions, reviews, feedback, proposals, or other materials, whether online, by email, or otherwise, you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use such submissions in any medium.

We are and shall be under no obligation:
to maintain any comments in confidence;
to pay compensation for any comments; or
to respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene, misleading, infringing, or otherwise objectionable.

You agree that your comments will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain unlawful, abusive, or malicious material, or any malware or other code that could affect the operation of the Site or any related service.

12. Personal Information

Your submission of personal information through the Site is governed by our Privacy Policy.

Please review our Privacy Policy for more information on how we collect, use, and protect your information.

13. Errors, Inaccuracies, and Omissions

Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Site or on any related service is inaccurate at any time without prior notice, including after you have submitted your order.

We undertake no obligation to update, amend, or clarify information on the Site, except as required by law.

14. Prohibited Uses

In addition to other prohibitions set out in these Terms of Service, you are prohibited from using the Site or its content:
for any unlawful purpose;
to solicit others to perform or participate in unlawful acts;
to violate any applicable laws, regulations, or rules;
to infringe upon our intellectual property rights or the intellectual property rights of others;
to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate;
to submit false or misleading information;
to upload or transmit viruses or malicious code;
to collect or track the personal information of others without authorization;
to spam, phish, pharm, pretext, spider, crawl, or scrape;
for any obscene or immoral purpose;
to interfere with or circumvent the security features of the Site or any related website, service, or the Internet.

We reserve the right to terminate your use of the Site or any related service for violating any prohibited uses.

15. Intellectual Property

All content on this Site, including but not limited to text, images, graphics, logos, product names, layout, design elements, and other materials, is owned by or licensed to THE PAUSE and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, display, transmit, or otherwise use any content from this Site without our prior written consent, except where permitted by law.

16. Disclaimer of Warranties

The Site and all products and services delivered through the Site are provided on an “as is” and “as available” basis, unless otherwise expressly stated by us.

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time without notice.

To the fullest extent permitted by law, all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non infringement are disclaimed.

17. Limitation of Liability

To the fullest extent permitted by law, THE PAUSE, its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors shall not be liable for any injury, loss, claim, direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort, strict liability, or otherwise, arising from your use of the Site, any service, or any product purchased through the Site.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.

18. Indemnification

You agree to indemnify, defend, and hold harmless THE PAUSE and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

19. Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any remaining provisions.

20. Termination

These Terms of Service remain effective unless and until terminated by either you or us.

You may terminate these Terms at any time by discontinuing your use of our Site.

We may terminate or suspend your access to the Site or services at any time without notice if, in our sole judgment, you fail to comply with any term or provision of these Terms of Service.

Any obligations and liabilities incurred prior to the termination date shall survive termination for all purposes.

21. Entire Agreement

These Terms of Service, together with any policies or operating rules posted by us on this Site, constitute the entire agreement and understanding between you and us and govern your use of the Site and services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

22. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Malaysia.

23. Changes to These Terms of Service

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on this page.

It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.

24. Contact Information

Questions about these Terms of Service may be directed to us at: hello@thepause.co