Order Processing

All orders are processed within 1 to 3 business days, excluding weekends and public holidays.

During peak periods, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking details, where available.

Shipping Within Malaysia

Estimated delivery times:

West Malaysia: 3 to 5 business days
East Malaysia: 5 to 8 business days

Delivery times are estimates only and may vary due to courier delays, weather conditions, public holidays, or peak periods.

International Shipping

We currently ship to selected international destinations.

Estimated delivery times vary depending on the destination and customs processing.

Customers are responsible for any applicable import duties, customs taxes, and additional local charges.

THE PAUSE is not responsible for delays caused by customs clearance.

Shipping Fees

Shipping fees are calculated at checkout based on the delivery destination, parcel weight, and applicable courier rates.

Any free shipping promotion or minimum spend threshold will be clearly stated on the website, where applicable.

Incorrect Address

Customers are responsible for providing accurate and complete shipping information at checkout.

THE PAUSE is not liable for failed deliveries due to an incorrect or incomplete address, or for any additional shipping charges incurred for redelivery.

If you notice an error in your shipping details, please contact us as soon as possible at hello@thepause.co

Lost or Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the packaging and product.

If a parcel is marked as delivered but has not been received, please contact the courier first, then contact us for further assistance.

THE PAUSE is not responsible for parcels lost due to theft after delivery has been confirmed.