This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, subscribe to our updates, or get in touch with us. By using our Site, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you visit THE PAUSE, we may collect certain information about your device and how you use our Site. This may include your browser type, IP address, time zone, cookies, pages viewed, products viewed, and how you interact with the Site.
We may also collect personal information that you choose to provide to us, such as when you:
place an order
create an account
join our mailing list
contact us with a question
request support
take part in a promotion, survey, or campaign
This information may include your name, billing address, shipping address, email address, phone number, payment information, and any other details you choose to share with us.
2. How We Use Your Information
We use your personal information to help us run THE PAUSE thoughtfully and responsibly. This may include using your personal information to:
process and fulfil your order
send you order confirmations, shipping updates, and service related messages
respond to your questions and provide support
improve our website, products, and customer experience
understand how visitors use our Site
protect against fraud, risk, or misuse
send you updates, launches, and offers if you have chosen to hear from us
comply with legal or regulatory obligations
3. Cookies and Similar Technologies
Like many websites, we use cookies and similar technologies to make the Site work properly, remember your preferences, understand site traffic, and improve your experience.
You can usually manage cookies through your browser settings. Please note that disabling cookies may affect how certain parts of the Site function.
4. Sharing Your Information
We only share your personal information where necessary to operate our business and serve you well.
This may include sharing information with trusted third parties such as payment providers, shipping partners, website and ecommerce service providers, analytics tools, marketing platforms, and customer support providers.
We may also share your personal information if required to comply with the law, respond to legal requests, protect our rights, or support the security and integrity of our business.
5. Shopify and Payment Providers
Our store is hosted on Shopify, which provides the ecommerce platform that allows us to offer our products and services to you. Information you submit through our Site may be processed through Shopify and its supporting services in order to help us operate the store, process payments, and manage orders.
We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
Payment transactions are handled through secure third party payment providers. We do not store your full card details unless required for transaction processing by the relevant provider.
6. Marketing Communications
If you choose to subscribe to our newsletter or updates, we may send you emails about new arrivals, launches, offers, and other news from THE PAUSE.
You may unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting us at hello@thepause.co
7. Security and Retention
We take reasonable steps to protect your personal information and to keep it secure. However, no online transmission or storage system can be guaranteed to be completely secure.
We keep your personal information only for as long as necessary to provide our services, complete transactions, maintain records, comply with legal obligations, resolve disputes, and enforce our policies.
8. Your Rights
Depending on the laws that apply to you, you may have the right to request access to the personal information we hold about you, ask us to correct inaccurate personal information, or request deletion of your personal information.
You may also opt out of receiving marketing communications from us at any time.
To make a request, please contact us using the details below.
9. Third Party Links
Our Site may contain links to other websites or services. Once you leave our Site or visit a third party site, we are not responsible for the privacy practices, content, or policies of those third parties. We encourage you to read their privacy policies before sharing your information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, our practices, or legal requirements. Any updates will be posted on this page together with the revised effective date.
11. Contact Us
If you have any questions about this Privacy Policy, or if you would like to request access to, correction of, or deletion of your personal information, please contact us at: hello@thepause.co
